You've been taught to watch for crossed arms and averted eyes. The research says that skill doesn't exist—not even for professionals. Here's what to do instead.

Handed your first internal interview with no training? Follow eight steps, from a one-page plan to a word-for-word opening script, and run it fairly and defensibly.

Science-Based Interviewing (SBI) replaces outdated interrogation myths with research-backed methods for gathering reliable information. Learn how rapport, better questions, active listening, planning, bias reduction, and strategic evidence disclosure help investigators, HR professionals, compliance teams, and leaders improve interviews and decisions.

Most active listening training teaches performance, not the real skill. After years in hostage negotiation and homicide investigations, I can tell you — nobody in those rooms cared whether I was nodding. What actually determines whether someone talks or shuts down has nothing to do with what any listening module ever taught. Here's what real active listening costs, why dismissing it as a soft skill is a dangerous mistake, and what it actually looks like when the stakes are hi

Science-Based Interviewing gives companies a better way to conduct internal investigations, workplace investigation interviews, and corporate security interviews. Instead of relying on accusatory tactics, pseudoscientific lie detection, or premature evidence disclosure, investigators can gather reliable information, protect statements from contamination, test accounts against evidence, and make better decisions.

Active listening skills improve communication by helping people gather better information, build rapport, and reduce misunderstandings. Learn how open-ended questions, effective pauses, paraphrasing, emotional labels, and summaries help uncover the information beneath the surface in workplace conversations, interviews, and investigations.