“Let’s work together to find a solution” sounds helpful, but it often skips the listening. Crisis negotiators do the opposite: secure safety, slow down, verify, and listen, then ask as if they don’t already know. Here is what managers, HR, and security teams can borrow from them.

You've been taught to watch for crossed arms and averted eyes. The research says that skill doesn't exist—not even for professionals. Here's what to do instead.

Handed your first internal interview with no training? Follow eight steps, from a one-page plan to a word-for-word opening script, and run it fairly and defensibly.

The interview decides your workplace investigation. Here's a step-by-step, science-based interviewing process—plan, free recall, open questions, strategic evidence disclosure, and a clean close—to run one that's fair, defensible, and actually gets to the truth.