Workplace violence prevention starts with better communication, such as active listening and rapport building, skills used by police hostage negotiators during crisis negotiations.

Workplace investigations depend on more than policy and paperwork. They depend on communication, sound interviewing, and the ability to gather reliable information when tensions are high. This article explains how science-based interviewing helps HR, corporate security, compliance, and internal investigators conduct fairer, more thorough, and more defensible investigations through better questions, active listening, rapport, and evidence-based methods.