Workplace violence prevention starts with better communication, such as active listening and rapport building, skills used by police hostage negotiators during crisis negotiations.

Explore the history of crisis and hostage negotiation in the United States and how its lessons apply to workplace violence training today. From active listening and rapport to de-escalation and behavior change, crisis negotiation offers practical communication skills for law enforcement, business, HR, healthcare, and private-sector professionals.

How the active listening skill of reflecting helps increase rapport and information disclosure.