Science-Based Interviewing (SBI) replaces outdated interrogation myths with research-backed methods for gathering reliable information. Learn how rapport, better questions, active listening, planning, bias reduction, and strategic evidence disclosure help investigators, HR professionals, compliance teams, and leaders improve interviews and decisions.

Most active listening training teaches performance, not the real skill. After years in hostage negotiation and homicide investigations, I can tell you — nobody in those rooms cared whether I was nodding. What actually determines whether someone talks or shuts down has nothing to do with what any listening module ever taught. Here's what real active listening costs, why dismissing it as a soft skill is a dangerous mistake, and what it actually looks like when the stakes are hi

Workplace violence prevention starts with better communication, such as active listening and rapport building, skills used by police hostage negotiators during crisis negotiations.

Explore the history of crisis and hostage negotiation in the United States and how its lessons apply to workplace violence training today. From active listening and rapport to de-escalation and behavior change, crisis negotiation offers practical communication skills for law enforcement, business, HR, healthcare, and private-sector professionals.

How the active listening skill of reflecting helps increase rapport and information disclosure.